Privacy Policy

1. Introduction

RouterGate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Data Collection

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and billing information
• Service configuration preferences
• Payment information (processed securely through third-party payment processors)
• Support tickets and communications

We also automatically collect certain information when you use our services, such as IP addresses, usage patterns, and technical data related to service performance.

3. Data Usage

We use the collected information to:

• Provide, maintain, and improve our services
• Process payments and manage your account
• Send service-related communications and updates
• Respond to your inquiries and provide customer support
• Monitor and analyze service performance and security
• Comply with legal obligations and enforce our terms

4. Data Protection

We implement industry-standard security measures to protect your data, including encryption, secure data storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our services (e.g., payment processors)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze service usage, and improve our services. You can control cookie preferences through your browser settings.

7. User Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your personal data
• Request data portability
• Withdraw consent where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Information

For questions regarding this Privacy Policy or to exercise your rights, please contact us at:

Legal Department
Email: [email protected]